RNP won the HDI Brasil Trophy in the Best Support Team of the Year category. The award took place during the HDI Experience 2022 event, held from September 21 to 23.

RNP competed for this year's trophy with the Service Desk teams from Grupo Boticário (Stefanini) and End User Technology Services, from Serasa Experian. The three were considered the best in the category in Brazil.

After winning, RNP's Integrated Service manager, Francisco Júnior, stated that the award was the result of work built over time. “We received a recognition of the work of several years, a work that we had many partners and friends. But above all, work that is fundamentally based on human appreciation, with a productive, creative, innovative, empowering and happy environment ”, he explained.

In 2021, RNP's Integrated Service team had already been one of the finalists in the category. On the occasion, the award was contested between Senior Sistemas and RD Station.

HDI Brazil Trophy

The HDI Brasil Trophy is recognition given by the institute to those who have the best practices in the support area. In 2022, the awards were divided into five categories: best support analyst, best virtual support assistant, best support coordinator, best support manager and best support team.

This year's edition of the HDI Experience was held in a mixed model. Part of the event took place in the metaverse, while the face-to-face meeting was held in Mogi das Cruzes (SP).

HDI Brasil is a teaching, research and reference institute in IT Service Management, Service Desk and Technical Support, among others.

HDI Support Center Certification

The HDI Support Center Certification is a worldwide certification granted by HDI to support centers, service centers, IT services and others that have excellence, efficiency and quality of service. The HDI standard for Support Centers was developed by a committee of over 100 experts from around the world.

RNP won this certification for the first time in 2017, and was renewed in 2020 and 2022. One of the criteria for obtaining the HDI Support Center Certification is to achieve a final grade above 2.5 on the HDI scale, which ranges from 0 to 4. RNP's final score reached 3.47, one of the highest ever achieved in the country.