Integrated Service Desk

The Integrated Service Desk has as its main goal the first-level sales to RNP services, with a support staff trained and specialized in the assistance of user organizations, specifically the technicians of those organizations. They are responsible for the operation and management of local infrastructure that users use to connect to internet and reach RNP's services.

Its function is to assist the technical support technical of user organizations to have a faster response to adhesion, to scheduling, to information, to specific technical demands or complains about the quality or unavailability of any RNP service. 

The Service Desk meets the client institutions of the following services: