End-user partnership solutions
RNP and Capes gathered to launch the PPGs Initiative, which aims to meet the technological needs and demands of coordinators, professors, students and researchers of Brazilian postgraduate programs (PPGs), in order to create, implement and promote new ICT services and solutions together with them. The differential of this project is the use of the Design Thinking approach combined with agile methodologies, which put the end user at the center of the process and create collaborative solutions.
Focus on the user and the customer
Scalability and sustainability
Simplicity and usability
Clear value offer to the involved parties
Communication and disclosure
Check the methodology out
The five steps of Design Thinking used in the project.
1 - Immersion
- We listened to professors, students, coordinators and IT managers
- We observed needs, values and habits
- We saw your difficulties and challenges
2 - Concept
- We use the Design Sprint model
- We have a multidisciplinary group
- Together we create and test new ICT services and solutions.
3 - Prototyping
- We developed the four selected projects
- We validated hypotheses and carried usability tests out
- We closed the minimum feasible products (MVPs) of each project.
4 - Tests
- We are going back to the institutions to test MVPs of each project
5 - Repetition
- We will be in constant contact with the end user to implement improvements
PPGs Initiative in Video
Laje, a consulting company, which supported RNP and Capes in this project, prepared a video in the first Design Sprint. Check out some numbers, an explanation of this step (Concept) and some testimonials.
“The most interesting thing is that everyone was open to listening and collaborating. In the dynamics, we can expose the needs and learn more about the processes. We are very interested in interacting with other researchers and institutions.”
Automation and Systems Engineering PhD Student - UnB
“The work was conducted in an extremely elaborated manner. The essence of the proposal, which was to make research work more efficient and collaborative, was reflected even in the solution building methodology. It was possible to point out the researchers´ real needs and to find the most adequate solutions together. For us, who work in the human science area, it will be a great opportunity to share information with researchers from different areas.”
Lucas Antônio Viana Botêlho
Geography PhD Student in the Geography Postgraduate Program (PPGeo) - UFPE
“CAPES had already been demanded by the postgraduate programs, and the RNP project was timely, precisely, to be able to serve this population in a structured way. It was very interesting how the process was conducted, already coming out with prototypes of solutions co-created to test at the end of each Design Sprint session. We are confident that the best solutions for data, management and knowledge systems will come from this cooperative work.”
Manoel Brod Siqueira
Information Management Coordinator - Capes